UMOH DENNIS UKEME
Operations & Customer Service Specialist
Lagos, NG.About
Highly motivated graduate with foundational expertise in operations management, logistics coordination, and customer care, adept at optimizing processes and resolving complex issues. Proven ability to collaborate effectively within team environments, contribute to project success, and deliver high standards of quality and efficiency. Committed to continuous learning and leveraging problem-solving skills to meet organizational goals and enhance customer satisfaction.
Work
SENDBOX SOFTWARE TECHNOLOGIES LIMITED
|Hub Operation & Customer Service
Lagos, Lagos, Nigeria
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Summary
Led hub operations and customer service initiatives, optimizing processes and resolving merchant escalations to ensure efficient service delivery.
Highlights
Managed merchant escalations effectively, enhancing customer satisfaction and operational efficiency for a diverse client base.
Prepared comprehensive monthly financial reports using Excel, providing critical data for operational planning and strategic decision-making.
Managed and facilitated day-to-day hub operations, ensuring smooth workflows and efficient freight forwarding processes.
Provided direct customer service and support to walk-in merchants, enhancing engagement and promptly addressing inquiries.
ABC CARGO
|Logistics Officer
Lagos, Lagos, Nigeria
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Summary
Coordinated logistics operations and customer interactions, ensuring accurate documentation and efficient handling of freight.
Highlights
Provided professional customer service to walk-in clients, facilitating smooth transactions and fostering positive client relationships.
Ensured careful packaging of waybill items, minimizing damage and maintaining high standards of product integrity during transit.
Efficiently logged daily sales data to generate weekly reports, contributing to accurate record-keeping and data-driven decision-making.
OTEGA SECONDARY SCHOOL
|Administrative Staff
Lagos, Lagos, Nigeria
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Summary
Managed administrative functions, ensuring efficient communication, accurate record-keeping, and organized scheduling within an educational environment.
Highlights
Responded effectively to all written correspondence, ensuring timely and clear communication across the school community.
Ensured accurate record-keeping for administrative documents, enhancing data integrity and overall administrative efficiency.
Efficiently scheduled appointments and meetings, circulating agendas to optimize participation and productivity for staff and management.
Volunteer
NATIONAL YOUTH SEVICE CORP.(NYSC)
|Support Staff (Mosoga Secondary School)
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Summary
Provided essential administrative and support services within an educational setting, enhancing operational efficiency and student experience.
Highlights
Acted as crucial support for the principal and teachers, assisting with daily administrative tasks and resource management.
Managed appointments and reception duties, improving organizational flow and ensuring a positive visitor experience for the school.
Education
University of Port Harcourt
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B.Sc.
Geology
Science Foundation School
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WAEC
General Studies
Languages
English
Certificates
HSE 1, 2 & 3
Skills
Operations Management
Hub Operations, Freight Forwarding, Process Optimization, Workflow Management.
Customer Service
Escalation Management, Customer Relationship Management, Client Interaction, Service Delivery.
Logistics Coordination
Supply Chain Coordination, Waybill Management, Cargo Packaging, Data Logging.
Administrative Support
Record Keeping, Correspondence Management, Scheduling, Agenda Circulation, Data Entry.
Financial Reporting
Monthly Financial Reports, Excel Reporting, Financial Data Analysis.
Software Proficiency
MS Office Suite (Word, Excel, PowerPoint), CorelDRAW.
Problem Solving
Issue Resolution, Analytical Thinking, Adaptability.
Team Collaboration
Teamwork, Cross-functional Collaboration, Interpersonal Skills.
Organizational Skills
Planning, Time Management, Efficiency.